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How to contact us
Compuware Portugal helpdesk is located at Lisbon, Portugal
Compuware, S.A. (Suc. em Portugal)
Edificio Taurus
Campo Pequeno, 48-7º
1000-081 Lisboa
Portugal
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Call Centre
A dedicated toll-free number is provided for customers to report technical problems and questions. This is answered by the Call Centre Team, who log calls and assign priorities.
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Contact Numbers
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Toll Free Telephone |
+800-SUPPORTU |
Local Telephone |
+351 21 792 81 60 |
Fax number |
+351 21 793 93 95 |
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Hours of operation
9h00 - 18h00, Monday to Friday (GMT)
We also have a 24x7 telephonic support number (EUA Helpdesk) 0018005387822 For emergency calls, out of working hours.
If there is a requirement for someone to go on site, this will be billable.
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The Role of Technology Support Services
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| Technology Support Services acts as a single point of contact for the provision of: Logging, tracking and resolution of technical issues and questions relating to Compuware products. The co-ordination of license key management and SEK changes relating to Compuware products. |
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All customer calls and follow-ups are logged in the System. Calls can be serviced most effectively if you provide the following information when calling or faxing:
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- Company name
- Person's name
- Phone number
- Fax number
- Customer number
- Email address
- Product name and version number
- Concise description of the problem
- Error messages
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| E-Mail
A dedicated email address is provided for sending diagnostic information for open issues and existing calls, or logging new calls. All the calls mailed to the Helpdesk are automatically logged in our system.
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