Customer Life-cycle Management: Better Visibility

“The value of your customer comes not from just one sale, but from the interaction across the entire life cycle. Once an engagement is delivered, it is in your best interest to ensure satisfaction, and to effectively manage ongoing interaction. This can mean providing support to a P1 issue, promoting customer participation in roadmap planning and enhancing every customer interaction with the knowledge that has been gleaned from previous interactions.”

– Lori Ellsworth, SVP and GM, Compuware Changepoint

Client satisfaction is key for repeat business, and Changepoint Professional Services Automation (PSA) helps you ensure clients are satisfied.

Changepoint for Customer Life-cycle Management

Changepoint PSA provides customer life cycle management features, including:

  • support desk capability to manage customer issues, defects and requests, with customer self service
  • a complete view of every customer interaction (i.e., current opportunities, projects underway and open support desk items)
  • integrated survey management, for a more effective and timely feedback loop
    • Personalized, customer-specific surveys (type of interaction and the resources involved
    • Integrate surveys into your business process (at any time during the customer life cycle) to ensure more timely and actionable feedback
    • Dashboard visibility into survey results (by survey, by customer, by employee)
    • Leverage survey for both internal and external feedback
  • more effective product planning 
    • Leverage our client portal to accept feature requests and allow customers to participate in product management-driven product roadmaps

A Truly Globalized Customer Life-cycle Management Solution

  • Fully Unicode enabled
  • Multi language support – in a single instance
  • Supports taxation and currency worldwide

Customer Life-cycle Management Delivery Options

Select the delivery option that best meets the needs of your business – Software as a Service (SaaS), on-premises or buy and host. Changepoint’s PSA solution provides customer life-cycle management software that gives you the flexibility to easily transition between these options as your business needs change.